NCPR – SMS Codes | How to registerset preference in NCPR
NCPR stands for “National Consumer Preference Register” which allows users to to customise their old preference. Previously in DND we have only option to choose or not to choose DND (Do not disturb). In NCPR the preference is divided in two major preferences. The fist one allows to block all promotional calls and sms from any telemarketer. Whereas the second option blocks all calls but we can set preference to receive some type of promotional sms
How to activate Fully Blocked DND category:
If you wish not to recevive any marketing calls or SMS you can opt for this option right now. But please note that this will also block other services like Banking and Consumer goods alerts. To active send SMS “
START 0“ and send it to
1909 (toll free).
Fully Blocked Category- stoppage of all commercial Calls/SMS
Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one of the opted preferences
For registering option using SMS, for
‘fully blocked category’, write
“START 0″ and send it to 1909. For
‘partially blocked category’, send SMS ‘START’ with one or multiple options from the list of seven categories.
Their are 7 sub-category as mentioned below:
- Banking/Insurance/Financial products/credit cards,
- Real Estate,
- Education,
- Health,
- Consumer goods and automobiles,
- Communication/Broadcasting/Entertainment/IT,
- Tourism and Leisure.
You may send SMS like “START 3″ to receive promotional SMS about Education. Or if you want to stop sms about Real Estate, just send “STOP 2″ to 1909.
For example: To receive messages relating to only Health products, then send SMS
“START 4″ to 1909. Similarly, for receiving messages relating to Real Estate and Education, send SMS
“START 2,3″ to 1909.
On successful registration, customer will receive an SMS confirming exercised options and a Unique Registration Number within 24 hrs. The registration will be effective within 7 days of placing the request with the service provider. The customers can check the status of their registration by clicking on
“Customer Registration Status”.
Customer can also change the preferences after 7 days of registration or the last change of preference.
If customer receives UCC even after 7 days of registration, he can register a complaint with his service provider within 3 days of receipt of such UCC by dialing or sending SMS to 1909. Customers will have to provide the telephone number or header of the message from where the call or message has been received along with the date and time.
For complaint through SMS, customer has to send SMS
COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm to 1909. Where XXXXXXXXXX – is the telephone number or header of the SMS, from which the UCC has originated.
Service Provider will take action on complaint and inform the complainant within 7 days of lodging of complaint. Customers may check registration status of his complaint through the link
“UCC Complaint Registration Status”.
Customers not registered with NCPR can also identify the commercial calls because they will all come from numbers starting with ’140′. This is a series specially earmarked for telemarketers.
Also, in order to control the possibility of SMS packages (those allow a very large number of SMS per day) to be used by the telemarketers for sending large number of SMSs from a normal telephone number, a limit of 100 SMS per day per SIM has been laid down under these regulations except on blackout days.
Further, all commercial calls or SMS except the transactional SMSs will be sent to the customers only between 9 AM and 9 PM.
